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Monthly Archives: January 2020

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Seven Qualities of Intimate Loyalty

Seven Qualities of Intimate Loyalty

  • Post author:Jermaine Edwards
  • Post published:30 January 2020
  • Post category:Customer Loyalty
  • Post comments:2 Comments

Going deeper on Loyalty In February 2016 I asked a group of 50 key account managers and sales professionals what specific words came to mind first when they heard the…

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Customer Satisfaction Scores Don’t Drive Customer Growth

Customer Satisfaction Scores Don’t Drive Customer Growth

  • Post author:Jermaine Edwards
  • Post published:23 January 2020
  • Post category:Customer Growth Systems/Customer Loyalty/Customer Success/Key Account Management
  • Post comments:4 Comments

Understanding Satisfaction There are few things more established in today's business language than customer satisfaction. Since it’s early emergence in the 1950s, coupled now with our ability to capture and…

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The Value Pillars That Will Reshape Your Business

The Value Pillars That Will Reshape Your Business

  • Post author:Jermaine Edwards
  • Post published:15 January 2020
  • Post category:Customer Growth Systems
  • Post comments:3 Comments

A different way to think about value Every legitimate business truly impacting its customers must have a product or service that solves a real problem. That problem is solved not…

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KAM’s need to become lighthouses and not just lamps to their customers

  • Post author:Jermaine Edwards
  • Post published:14 January 2020
  • Post category:Uncategorized
  • Post comments:0 Comments

I’ve always been fascinated by the power and beauty of the ocean. But if you’ve ever been out on a rocky sea at night, it can be a frightening place.…

Continue Reading KAM’s need to become lighthouses and not just lamps to their customers
Cialdini’s ‘Weapons of Influence’ for Key Account Managers

Cialdini’s ‘Weapons of Influence’ for Key Account Managers

  • Post author:Jermaine Edwards
  • Post published:2 January 2020
  • Post category:Key Account Management
  • Post comments:0 Comments

How can Cialdini's 'Weapons of Influence' be useful in key account management? Have you ever wondered why some people have the ability to get someone to say Yes and take…

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