May 2020 - Jermaine Edwards

Becoming the expert for your customer

Post author:Jermaine Edwards
Post published:27 May 2020
Post category:Customer Relationships Customer Success Key Account Management Key Account Strategy

Are you really THE expert? Research. Research. Research. We know we’re supposed to do it. The good ones do, the bad ones do very little, and then the great ones…

The 10 Immutable Laws Every Business Needs to Follow

Post author:Jermaine Edwards
Post published:18 May 2020
Post category:Key Account Management Key Account Strategy

Do you really want to be in the same place with your customers six months from now? No one does! Yet thousands of professionals feel that frustration or deep knowing…

Why change may make your customer results worse

Post author:Jermaine Edwards
Post published:6 May 2020
Post category:Customer Success Key Account Management Key Account Strategy

What changes are your customers making today that may impact your relationship tomorrow? This is one of a dozen questions every organisation and key account team must ask. Why? Because…

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