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Monthly Archives: May 2020

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Read more about the article Becoming the expert for your customer

Becoming the expert for your customer

  • Post author:Jermaine Edwards
  • Post published:27 May 2020
  • Post category:Customer Relationships/Customer Success/Key Account Management/Key Account Strategy
  • Post comments:0 Comments

Are you really THE expert? Research. Research. Research. We know we’re supposed to do it. The good ones do, the bad ones do very little, and then the great ones…

Continue ReadingBecoming the expert for your customer
Read more about the article The 10 Immutable Laws Every Business Needs to Follow

The 10 Immutable Laws Every Business Needs to Follow

  • Post author:Jermaine Edwards
  • Post published:18 May 2020
  • Post category:Key Account Management/Key Account Strategy

Do you really want to be in the same place with your customers six months from now? No one does! Yet thousands of professionals feel that frustration or deep knowing…

Continue ReadingThe 10 Immutable Laws Every Business Needs to Follow
Read more about the article Why change may make your customer results worse

Why change may make your customer results worse

  • Post author:Jermaine Edwards
  • Post published:6 May 2020
  • Post category:Customer Success/Key Account Management/Key Account Strategy
  • Post comments:0 Comments

What changes are your customers making today that may impact your relationship tomorrow? This is one of a dozen questions every organisation and key account team must ask. Why? Because…

Continue ReadingWhy change may make your customer results worse
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