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Read more about the article Are you Missing the Real Growth?

Are you Missing the Real Growth?

  • Post author:Jermaine Edwards
  • Post published:25 February 2020
  • Post category:Customer Growth Systems/Customer Success
  • Post comments:0 Comments

There is a very important question that every organisation on the planet needs to have an answer to if they are to truly create winning customer strategies...  Do we have…

Continue ReadingAre you Missing the Real Growth?
Read more about the article Customer Satisfaction Scores Don’t Drive Customer Growth

Customer Satisfaction Scores Don’t Drive Customer Growth

  • Post author:Jermaine Edwards
  • Post published:23 January 2020
  • Post category:Customer Growth Systems/Customer Loyalty/Customer Success/Key Account Management
  • Post comments:4 Comments

Understanding Satisfaction There are few things more established in today's business language than customer satisfaction. Since it’s early emergence in the 1950s, coupled now with our ability to capture and…

Continue ReadingCustomer Satisfaction Scores Don’t Drive Customer Growth
Read more about the article The Value Pillars That Will Reshape Your Business

The Value Pillars That Will Reshape Your Business

  • Post author:Jermaine Edwards
  • Post published:15 January 2020
  • Post category:Customer Growth Systems/Customer Value
  • Post comments:3 Comments

A different way to think about value Every legitimate business truly impacting its customers must have a product or service that solves a real problem. That problem is solved not…

Continue ReadingThe Value Pillars That Will Reshape Your Business
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