Seven Qualities of Intimate Loyalty
Going deeper on Loyalty In February 2016 I asked a group of 50 key account managers and sales professionals what specific words came to mind first when they heard the…
Going deeper on Loyalty In February 2016 I asked a group of 50 key account managers and sales professionals what specific words came to mind first when they heard the…
Understanding Satisfaction There are few things more established in today's business language than customer satisfaction. Since it’s early emergence in the 1950s, coupled now with our ability to capture and…
I’ll get right to it... I believe everything we’ve been told about customer best practices, are killing our ability to yield real, repeatable and enviable results with our best customers! What…
Listen to this blog on YouTube. Most companies are in the middle, and for much of my career I was part of organisations who were in the middle too. We…