Customer Loyalty Archives - Jermaine Edwards

Seven Qualities of Intimate Loyalty

Post author:Jermaine Edwards
Post published:30 January 2020
Post category:Customer Loyalty

Going deeper on Loyalty In February 2016 I asked a group of 50 key account managers and sales professionals what specific words came to mind first when they heard the…

Customer Satisfaction Scores Don’t Drive Customer Growth

Post author:Jermaine Edwards
Post published:23 January 2020
Post category:Customer Growth Systems Customer Loyalty Customer Success Key Account Management

Understanding Satisfaction There are few things more established in today's business language than customer satisfaction. Since it’s early emergence in the 1950s, coupled now with our ability to capture and…

Evaluate Your Customer Best Practices

Post author:Jermaine Edwards
Post published:10 December 2019
Post category:Customer Loyalty

I’ll get right to it... I believe everything we’ve been told about customer best practices, are killing our ability to yield real, repeatable and enviable results with our best customers! What…

How to Retain Customers: The Middle

Post author:Jermaine Edwards
Post published:25 November 2019
Post category:Customer Loyalty

Listen to this blog on YouTube. Most companies are in the middle, and for much of my career I was part of organisations who were in the middle too. We…

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