CUSTOMER STORIES AND TESTIMONIALS
What my customers have to say...
To support the client management team to connect with key customer stakeholders, prevent churn and close an opportunity.
20 new stakeholders and €150k deal.
We had Jermaine come in to support a very specific set of challenges working with customers in the public sector, who were unsure in a very difficult climate and were in process of deciding not to renew our agreement. After the workshop the team made more than 20 new stakeholder connections using Jermaine’s Stakeholder Principles. We even got hold of a very key stakeholder in a high ranking government we were trying to connect with for months to help us close a €150K deal.
To support partner development managers in growing cloud revenue.
CSP partner programme with MRR of €5,000.
The tools you gave us have an impact with a customer we were trying to get back. After your training we arranged a customer meeting. Not 10 minutes after the follow-up meeting the customer signed the CSP Partner-Programme with us instead of our competitor and wants to to do a Proof of concept on Azure. It works! You not only inspire people, you make the best out of us 😊 BIG THANKS Jermaine!!
To provide the consultants with strategic growth guidance.
Closed £20K customer opportunity.
Most useful talk you gave, highly informative and extremely well presented. That same day we used what you shared and had a customer agree to a £20k deal.”
To convert customers to spending more in difficult market.
£1.5 million in new services won.
I’ve been in key account management for 12 years, leading teams and managing big accounts. The IA Group Playbook approach transformed everything. With a very challenging customer in a difficult market we were able to sell in £1.5 million worth of services when they had previously said no.
To create effective ways to structure how they approached enablement with their top customers.
Added $1 million in revenue.
...Working with Jermaine immediately brought great expertise and creativity. We were very quickly able to add more than $1 million in revenue even when we thought there was little room to grow...”
Global Key Account Director, Mintel
Business Unit Manager, TechData
MD, Authentic Translations
How I help...
Developed to bring tactical guided actions to drive
Relationship - Revenue - Retention results with your most important customers.
The route for any serious, leader, and organisation to bring the most powerful strategic and tactical customer insights to your office or event to drive customer revenue, relationships and retention results.
Exclusive Director/Leader group that brings together impact-led customer leaders to learn, share and execute the best in class customer growth ideas today.