High value, intensive presentations by customer growth expert Jermaine Edwards,
that provide value, insights and strategic actions to deliver immediate results with
every key customer.
MASTERY TALKS is the route for any serious leader, and organisation in a B2B market to bring the most powerful strategic and tactical customer insights to your office or event to drive customer revenue, relationships and retention results.
Check out my most popular talks...
FROM UNPREDICTABLE TO CONSISTENT:
DEVELOPING A STRATEGY FOR RECURRING SUCCESS
Completely destroy RAS moments (Random Acts of success) that confuse, harm and frustrate your ability to grow relationships, revenue and profit predictably with your most important customers.
TURNING EMPLOYEES INTO CHAMPIONS:
HOW TO EMPOWER YOUR EMPLOYEES TO WIN
One of the biggest challenges for organisation-wide customer success is alignment. Learn through the 5P’s on how to empower your employees to help win with your customers in any market.
CUSTOMER LEADERSHIP ADVANTAGE:
BECOMING THE ADVISER YOUR CUSTOMERS NEVER LEAVE
Learn the eight mindset practices that enable any customer, commercial leader, organisation or team to become the kind of adviser their key customer's never want to leave.
BECOMING THE ONLY CHOICE:
CREATING UNSHAKEABLE LOYALTY WITH EVERY CUSTOMER
True customer loyalty is when they say yes to you despite the myriad of alternatives. Learn how to activate a new kind of loyalty that increases lifetime value and reduces churn in every customer engagement.
Thanks Jermaine, the principles, questions and strategies we explored together were spot on. We’ve never had a trainer or consultant get to know us at that level and bring this much value. The senior team and I feel much more equipped to deliver the results we want this year. Look forward to working with you again.
Head of European Sales
Amazing value from really experienced professionals that doesn’t just talk about what they do. Can actually demonstrate it and help you think through your own business challenges. Wasn’t sure what to expect but Jermaine’s talk on customer leadership was way above expectation.
MASTERY TALKS BONUSES
Over the hundreds of talks delivered, I’ve identified three of the most effective means
to help attendees take positive action on the concepts learnt that provide a higher chance of
achieving immediate results.
ACTION PLAN TEMPLATES
For every participant you will get digital access to a tailored action plan designed to help you take action on the key strategies and ideas easily.
MASTERY DIGITAL TOOLS
Access to digital tools, audio and video for each participant for 90 days, helping to support activation of ideas and strategies successfully long term.
LIVE VIRTUAL Q&A
Live Q&A masterclass 30 days after every talk to troubleshoot challenges, provide tailored advice to remove blocks and accelerate results.
Jermaine is brilliant. Very informative, engaging and open. Superb energy. Learned so much in just 90 minutes.
Great job, the team look and sound more confident and a few of them have already seen results with a few customers just a few weeks after the workshop.
European Sales Director