Honest, high impact, practical talks that help businesses grow

I talk about the untold secrets that Unlock the REAL growth potential with your existing customers!

Whether it is leaders in boardrooms of 15, Zoom rooms of hundreds or stages of thousands. I arrive with the same purpose in mind. To give every person or company the ultimate ‘advantage’.

The ability to unlock the growth potential with your existing customers and create unshakeable loyalty.

Check out my most requested talks below...

Unshakeable Loyalty: Learn the only three stories you need to tell to win the hearts and minds of any customer.

In this talk you'll learn the three connecting CX stories needed to drive loyalty, cut churn and become the talked about choice in a world demanding your customers’ attention

Dangerously Dynamic: Learn the six Customer-Centric principles for helping your people and customers win together.

In this talk you'll learn how to empower and connect your employees to help win with your customers in any market and have the competition wondering what to do next.

The Customer Leader Advantage: Eight mindsets to winning customers in competitive markets.

In this talk you'll learn the eight mindsets to develop a customer leadership advantage. One that will drive your organisational value and impact. 

“Thanks Jermaine, the principles, questions and strategies you shared were spot on. The senior team and I feel much more equipped to deliver the results we want this year. Look forward to working with you again.”

Head of  european sales - roche.

It's not about the presentation, it's about people

Everything that Jermaine does is results driven. But, he knows that the journey begins before the presentation and doesn’t end once the presentation is over, it starts.

That's why before the talk Jermaine advocates to have a  

  • Detailed briefing and discussion 
  • Partnership strategy on the day to ensure results are met

After a talk, there is ongoing support to leverage the concepts learned.

  •  Action Plans and Digital Tools 
  • Optional Virtual Q&A Masterclasses FREE for attendees

Worked With

What clients and audiences have said

Great job, the team look and sound more confident and a few of them have already seen results with a few customers just a few weeks after the workshop.

European Sales Director


Thanks to Jermaine for a wonderful and interactive piece of thought leadership at this mornings Account Managers Network breakfast event. The team feel absolutely prepared to work better with their customers.

Darren Francis

Director, RTZ

I honestly got the most from Jermaine out of the entire two day event. Provided clear, practical information with steps on how to implement. Now I need to go over the slides and put all this into practice!

Dawn Spring

VP, Client Services, Louis Vuitton

Don't know where to start? Let's talk...